Recent Water Damage Posts

With fire comes water

2/15/2019 (Permalink)

Water Damage With fire comes water Lightning strike causes house fire

The chances of being struck by lightning in the U.S. in a year are 1 in 700,000. The chances your home catches fire is maybe .03%. One unlucky family experienced both of these phenomena during a recent storm. As the firefighters hosed down the lightening caused fire that began to engulf their roof, the family became acutely aware of just all that they had lost. What was not charred was now soaking wet and more than likely unsalvageable.

This is where SERVPRO of Flower Mound is here to help. As worry turns to overwhelming our technicians, managers and office staff all have the training and the knowledge to walk with you through your time in need.

We never want a family to need our number, but in the event of an emergency make sure you have ours on hand. SERVPRO of Flower Mound (972) 420 – 4771.

What to do until help arrives

1/21/2019 (Permalink)

Water Damage What to do until help arrives Water damage to a business

A water heater breaks, the sink won’t stop running or some other clean water source causes damage to your home. You’ve called SERVPRO® and we’re on our way, but in the meantime there are some things you can do to help mitigate.

  • Shut off the water source
  • Turn off circuit breakers for wet areas of the building
  • Remove as much excess water as possible
  • Wipe excess water from word furniture
  • Place aluminum foil or wood blocks between furniture legs and wet carpet
  • Remove paintings and place them in a safe/dry are

You may have noticed I said ‘clean water source’ in the beginning of this post. Water from toilets, outside the home and any other contaminated source pose a different danger. When water damage has been caused by contaminated water we suggest avoiding all contact and washing your hands thoroughly after contact with contaminated items.

"What are you guys doing?"

1/2/2019 (Permalink)

Water Damage "What are you guys doing?" Step 3

When it comes to water damage, especially in a home, a common question is “what are you guys going to do?” In a previous post I touched on the 6 Steps of Water Damage Restoration:

  1. Emergency Contact
  2. Inspection and Damage Assessment
  3. Water Removal/Water Extraction
  4. Drying and Dehumidification
  5. Cleaning and Sanitizing
  6. Restoration

In this post I want to shine light on the meat of the process so to speak, number three: water removal/water extraction. This step removes the majority of the water from your home/property which in turn reduces the drying time and also helps to prevent mold growth as well as secondary water damage. With the use of powerful pumps and truck-mounted vacuum units, SERVPRO is able to quickly remove hundreds or even thousands of gallons of water from your property.

Contents Restoration

8/20/2018 (Permalink)

Water Damage Contents Restoration SERVPRO of Flower Mound technician

SERVPRO of Flower Mound specialize in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage. SERVPRO Professionals utilize several methods of cleaning your contents, including:

Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.

Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.

Spray and Wipe -Effective for items that can’t withstand wet cleaning.

Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.

Abrasive Cleaning - Involves agitation of the surface being cleaned.

Immersion Cleaning - Contents are dipped into a bath of the cleaning product.

The Water Damage Restoration Process

8/9/2018 (Permalink)

Water Damage The Water Damage Restoration Process Technician Shane taking moisture readings

Every water damage situation is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

Step 1: Emergency Contact

                The cleanup and restoration begins with a phone call. Our national call center is fully staffed 24 hours a day and ready to dispatch the nearest SERVPRO Franchise Professionals to your home or business. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of damage

Step 2: Inspection and Damage Assessment

                The water damage restoration process begins with a detailed inspection of your property, including a damage assessment. The SERVPRO Franchise Professional is determining the scope of the damage so he or she can develop an appropriate plan of action.

Step 3: Water Removal/Water Extraction

                The water extraction step removes the majority of the water from your home or property. By performing a thorough water extraction, SERVPRO Franchise Professionals help reduce the drying time and help to prevent mold and secondary water damage. They use powerful pumps and truck-mounted vacuum units to quickly remove hundreds or thousands of gallons of water from your property.

Step 4: Drying and Dehumidification

                After the water removal step, your floors and walls may look dry at first glance, but they are still wet to the touch. Most building materials, like drywall and wood, are porous and will retain significant water. The retained water will cause these materials to warp, swell, or break down and can also cause mold damage.

Step 5: Cleaning and Sanitizing

                Your property’s walls, floors, and other surfaces will likely need professional cleaning treatments. Besides cleaning your property’s structure, SERVPRO Franchise Professionals will also clean your belongings, like furniture, upholstery, clothing, and other restorable personal items, damaged by the water. Flooding and water damage often require odor removal and deodorization treatments, since wet materials have an unpleasant odor.

Step 6: Restoration

                Restoration, the final step, is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

What Secondary Damage can occur after water damage in your home or commercial building?

7/12/2018 (Permalink)

Water Damage What Secondary Damage can occur after water damage in your home or commercial building? Sebastian and Noah working on drying a structure

After water leaks or flood damage, if not properly dried and treated, a home or business can develop mold from the moisture left on: wood, tile, carpeting, windows, concrete, and/or other materials/items that were affected.  SERVPRO of Flower Mound strives to prevent secondary damage every time we remediate water damage. Building material and flooring are dried and treated to prevent mold and other allergens/contaminates using specialized equipment and cleaning products.

If water damage is not properly treated, the perfect environment is created for mold spores to grow in your home and to contaminate the air that is breathed.

Should you ever suffer water damage due to: a water heater leak, sink overflow, fire, refrigerator leak, excessive rain, storm damage, leaky roof, flood damage, or any other reason water has invaded your home or business, please know that SERVPRO of Flower Mound is here to help. Faster to Any Disaster

Are you sure you're ready for vacation?

6/19/2018 (Permalink)

Water Damage Are you sure you're ready for vacation? ESPORTA saves the day

Summer is here with longer days and, hopefully, plenty of vacations! As many homeowners leave for their much deserved trips, older and unused water heaters can build up pressure causing them to leak or in worst case explode. The resulting damage affects not only the structure, but also the belongings that make that structure a home. A quick response by calling SERVPRO® of Flower Mound can save those items once thought to be unsalvageable. Teddy bears, blankets, shoes and more that have been damaged by fire, water or mold are perfect for our Esporta wash system, just look at the results in our before and after section!

Have contents you thought were unsalvageable or want to know more about our restoration process? Give us a call at (972) 420-4771 !

Sauna sensor causes water damage in a luxury home

2/20/2018 (Permalink)

Water Damage Sauna sensor causes water damage in a luxury home Flooring protection covers the high end wood flooring.

What do you do when the sensor in your sauna causes the sprinklers to go off causing water damage throughout your home? Give SERVPRO of Flower Mound a call!

Our customer came home to find water throughout the majority of their home and knew to call the professionals. The SERVPRO of Flower Mound team walked them through the entire restoration process. We provided restoration services as well as laying flooring protection and providing air scrubbers in order for the contractor to continue with their remodel work that was previously scheduled.

They were wonderful customers who were surprised at how easy the process was from beginning to end. All of us here at SERVPRO of Flower Mound are happy to help! If you experience a loss, give us a call. 972-420-4771

Three Types of Contaminated Water

2/1/2018 (Permalink)

Water Damage Three Types of Contaminated Water Give SERVPRO of Flower Mound a call if you experience a water damage in your home or business.

Did you know that SERVPRO® of Flower Mound also cleans up sewage backups?

Sewer backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. Our professionals at SERVPRO® of Flower Mound have specialized training and equipment to quickly and safely clean contaminants like sewage.

Water damage can be classified by the three types of contaminated water. Our team of technicians will inspect your home or business to determine the appropriate plan of action for the type of water encountered.

The three types of contaminated water:

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

    Category 2: "Gray Water"

    Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.
  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated


    Category 3: "Black Water"

    Category 3 water is grossly contaminated and could cause health issues. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.
  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

    24 Hour Emergency Service


    Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. Our technicians at SERVPRO® of Flower Mound are available 24 hours a day, 365 days a year for any emergency situations that arise.

3 inches of water in a recently purchased home!

1/18/2018 (Permalink)

Water Damage 3 inches of water in a recently purchased home! One of the bedrooms affected in a recently purchased home.

Our customer in Flower Mound recently purchased a home and had not yet moved in. When they came to check on everything due to the freezing weather they walked in to find 3 inches of standing water throughout the entire home. As you can imagine this is not what they wanted to see in their new home.

They called their State Farm agent who directed them to our office for emergency services. Our crew was onsite fast to extract the water and begin the drying process. As you can tell from the picture some of the wood flooring had already begun to buckle heavily and needed to be removed.

Rescue MAT systems were used on other areas to save the hardwood flooring for the customer which they appreciated. SERVPRO of Flower Mound fully believes in "restore don't replace", it's not only beneficial for the customer as they require less interruption but the insurance companies as well.

If you experience a water loss in your home give the professionals at SERVPRO of Flower Mound a call! 972-420-4771

How A Water Restoration Technician Assists After Disaster

1/15/2018 (Permalink)

Water Damage How A Water Restoration Technician Assists After Disaster SERVPRO of Flower Mound is an IICRC Certified Firm.

Why a water restoration technician?

A water restoration technician has an extremely important job when a home is affected by excess moisture or fluid. Certified professionals in the industry can quickly reverse the extensive damage that a flood or sewage backflow can cause, and save as many items as possible in the process. And when dealing with contaminated fluids, especially when it has pooled in the home, only certified professionals should be allowed to manage the cleanup. Attempting to perform cleanup efforts without expert assistance can lead to injury or illness, both of which can be severe.

What can you expect?

A certified water restoration technician will usually be on call around the clock, except for those times when an entire community has been affected by a major disaster. As soon as a professional is on site, they will assess the situation and determine what items need immediate rescuing. If fluid has pooled in areas around the home, then pumps will be used to remove it.

Concerned about the "M Word"?

The home will be dried using a configuration of heavy duty air movers and dehumidifiers, and while it dries, the firm will move through the building and look for any evidence of mold or pathogen contamination. If pathogens or mold are present, they will be eliminated using special  procedures. This will ensure the home is safe to return to, and with concerted drying efforts, the building will as good as new once professionals have completed their work.

Church in Flower Mound Experienced a Roof Leak

1/9/2018 (Permalink)

Water Damage Church in Flower Mound Experienced a Roof Leak Air Movers setup in the church classroom in order to dry the structure.

A church in Flower Mound realized they had a roof leak that caused water damage in several of their classrooms and called our office right away.

We arrived onsite and began to extract water from the carpet and treat the affected areas with antimicrobial. We placed 1 dehumidifier and 6 air movers in order to dry the structure back to pre loss condition. Our technicians showed the customer where the water was coming from in order for them to have the roof repaired.

In just a couple days the area was dried to goal and the equipment was removed. The customer couldn't believe how quick the process was and was happy they gave SERVPRO of Flower Mound a call.

If you experience a water loss at your business, give SERVPRO of Flower Mound a call. 972-420-4771

Water Line Break Causes Water Damage to 90% of Commercial Building

8/31/2017 (Permalink)

Water Damage Water Line Break Causes Water Damage to 90% of Commercial Building SERVPRO of Flower Mound onsite at a commercial loss over the weekend.

Having to work weekends when you are usually off can be frustrating right? What if you went into the office and found it to be full of water and not sure where it all came from?

That was the case for this customer who came into the office Saturday morning only to find water throughout 90% of both their suites. They knew SERVPRO of Flower Mound was the team to call in order to restore their property quickly! Our production team arrived onsite and began the drying process in no time by extracting the water from all affected rooms.

A few short days and this property was back to preloss condition. The customer was grateful that we were able to get them back up and running so quickly!

Rescue MAT System Needed to Save a Beautiful Hardwood Floor

8/8/2017 (Permalink)

Water Damage Rescue MAT System Needed to Save a Beautiful Hardwood Floor Rescue MAT System in place to help restore the water damaged hardwood flooring

We received a call from our customer in Heath, Texas very concerned about his hardwood floors. When he spoke to Liberty Mutual (his insurance company) they told him to give us a call and get a MAT system out there as soon as possible! 

MAT Systems are used to dry out water-damaged hardwood flooring safely and effectively. This system uses the power of a high-pressure blower to draw moisture right through the surface of the floor. Two mat sizes make it easy to custom fit to any floor layout.

You will see in the photo that several mats were laid out in the affected area to draw the water from the flooring. We are proud to have the latest technology for water restoration from moisture meters and thermal cameras to injection drying and rescue mat systems like this one.

For more information on SERVPRO of Flower Mounds water restoration services check out our Official Website or give us a call today! 972-420-4771

Hot Water Heater Busts in the Attic Causing Several Rooms to be Affected

7/19/2017 (Permalink)

Water Damage Hot Water Heater Busts in the Attic Causing Several Rooms to be Affected The Family Room Prior to Extraction to Begin the Drying Process

When we receive a call regarding water heaters busting in the attic our production team knows there are going to be several rooms affected. Unfortunately for homeowners when this is the cause of loss the water only has one place to go and that's down!

Our customer arrived home from work to find several rooms covered in water, drywall, and insulation. After a call to her insurance company they instructed her to give SERVPRO of Flower Mound a call to perform emergency services. When we arrived onsite we immediately began removing the debris and extracting the water from the affected rooms.

With equipment drying the structure, furniture blocked to prevent damage, and contents moved to other areas the customer was able to see that she was in good hands with our team. Our office admins were proud to inform the production crew that they received all 10's on the Customer Satisfaction Survey!