The Water Damage Restoration Process
Every water damage situation is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.
Step 1: Emergency Contact
The cleanup and restoration begins with a phone call. Our national call center is fully staffed 24 hours a day and ready to dispatch the nearest SERVPRO Franchise Professionals to your home or business. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of damage
Step 2: Inspection and Damage Assessment
The water damage restoration process begins with a detailed inspection of your property, including a damage assessment. The SERVPRO Franchise Professional is determining the scope of the damage so he or she can develop an appropriate plan of action.
Step 3: Water Removal/Water Extraction
The water extraction step removes the majority of the water from your home or property. By performing a thorough water extraction, SERVPRO Franchise Professionals help reduce the drying time and help to prevent mold and secondary water damage. They use powerful pumps and truck-mounted vacuum units to quickly remove hundreds or thousands of gallons of water from your property.
Step 4: Drying and Dehumidification
After the water removal step, your floors and walls may look dry at first glance, but they are still wet to the touch. Most building materials, like drywall and wood, are porous and will retain significant water. The retained water will cause these materials to warp, swell, or break down and can also cause mold damage.
Step 5: Cleaning and Sanitizing
Your property’s walls, floors, and other surfaces will likely need professional cleaning treatments. Besides cleaning your property’s structure, SERVPRO Franchise Professionals will also clean your belongings, like furniture, upholstery, clothing, and other restorable personal items, damaged by the water. Flooding and water damage often require odor removal and deodorization treatments, since wet materials have an unpleasant odor.
Step 6: Restoration
Restoration, the final step, is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.